MONE is our digital platform for location-independent monitoring and control of your prints. With a MONE subscription, you can now report a service case directly from the MONE interface. With that, your Metal 3D printer service gets faster and more convenient.
What a service case in MONE gives you
- Help can start sooner. You report the issue in a few clicks instead of writing a long email.
- No double explaining. Machine data is included automatically, and the information goes into the ticket, so it does not need to be explained again later.
- Straight to the right people. Tickets go directly to support and reach the responsible partner.
- Always up to date. Updates on the case stay visible for you in MONE.
Because machine data is part of the ticket, support starts with the facts about your machine instead of a list of questions.
Create a ticket in a few clicks
Choose the ticket type: Problem, Feedback, Question, Request or Other. Give the ticket a name, select the device type, for example MPRINT, pick the affected asset and describe the issue. You can also start a service case from the details of a finished print.
Less waiting, more printing
The goal is simple: faster support, less time waiting and more time printing. Status and service cases can be checked on your phone, so reacting does not require being at the machine.
See MONE at Formnext 2026 in Frankfurt
Formnext takes place in Frankfurt from November 17 to 20. Visit One Click Metal at booth C101 in hall 12.0 to learn more about MONE and our metal 3D printing systems.
